Support & Maintenance
Equipment longevity in any audio visual system is underpinned regular maintenance. We provide regular professional servicing on-site for a thorough record of equipment performance and can highlight essential maintenance before problems occur. Contracts can be tailored to cover equipment at any UK location irrespective of manufacturer or the number of repairs needed. This service extends to incumbent & legacy systems providing further convenience and flexibility in mixed asset locations.
Avensys’ support desk can manage your needs from beginning to end, ensuring issues and requirements are addressed and amended quickly and efficiently. We have combined many levels and areas of expertise within our team that will cover and resolve your issues. If on site attention is required our service team will despatch and engineer to site within the contracted timescales.
Our support and maintenance team provide you with expert support for all of your AV, VC or digital media systems. Our in house team including service desk, project managers, field service engineers, preventative maintenance teams and technicians deliver service level agreement times, keeping your business on track. Whether it's a simple VC system or a fully equipped AV solution, our experienced team keeps everything running to optimum performance.
All clients that take on a service contract have full access to our online support portal ‘Zendesk’ which gives you the added back-up and security of directly reporting any issues to our support department.